Returns & Exchanges
Fuss-Free Returns (with a few helpful details)
We totally get it, buying jewellery and accessories online can be tricky. That’s why we’ve made our returns process as easy and transparent as possible.
❤️ Changed your mind? We’ve got you.
You’ve got 14 days to decide, and 3 easy options:
- Exchange – free (because we love a second chance)
- Store Credit – also free (your next Gimme piece is waiting)
- Refund – available with a small $10 processing and restocking fee
To be eligible:
- Item must be unworn, unused, and in original packaging
- Return must be approved by our team via email first
- Earrings are final sale due to strict hygiene regulation
- Sale items are not eligible for return or exchange
✨ Return Shipping Info
- Customers are responsible for return postage
- Shipping costs are non-refundable
- We recommend tracked shipping — we can’t be responsible for lost or damaged returns
If your exchange is approved and the item is in stock, we’ll ship your new piece within 2 working days of receiving your return.
💘 Gift With Purchase
Returning an order that came with a free gift? The gift must also be returned in original condition to process your refund or exchange.
💥 3-Month Warranty
We stand by the quality of our pieces. If something isn’t quite right due to a manufacturing fault, we’ve got you covered for 3 months from the date of purchase.
- We’ll happily replace or refund your item — just email us with a photo and your order number.
Please note: many of our pieces are handmade, so slight variations in colour, pattern or size are part of the charm!
Please keep in mind: Many of our pieces are handmade, so slight variations in colour, pattern or size are part of what make them unique. Jewellery can also appear differently depending on lighting, screen settings, or skin tone, but we do our absolute best to ensure an accurate representation of each piece.