Returns & Exchanges
Fuss-Free Returns (with a few helpful details)
We totally get it, buying jewelry and accessories online can be tricky. That’s why we’ve made this process as easy and transparent as possible through our returns portal.
❤️ Changed your mind? We’ve got you.
You’ve got 14 days to decide, and 3 easy options:
- Exchange
- Store Credit
- Refund
To be eligible:
- Item must be unworn, unused, and in original packaging
- Earrings are final sale due to strict hygiene regulations
- Sale items are not eligible for return or exchange (this includes the use of discount code).
✨ Return Shipping Info
- Customers are responsible for all return postage if they did not opt in to Checkout+. Checkout+ coverage for return shipping is only provided for AU, US, CA, and EU destinations.
- Shipping costs are non-refundable
- We recommend tracked shipping. We can’t be responsible for lost or damaged returns
If your exchange is approved and the item is in stock, we’ll ship your new piece within 2 working days of receiving your return.
💘 Gift With Purchase
Returning an order that came with a free gift? The gift must also be returned in original condition to process your refund or exchange.
💥 3-Month Warranty
We stand by the quality of our pieces. If something isn’t quite right due to a manufacturing fault, we’ve got you covered for 3 months from the date of purchase. You can walk through the return process here.
Please note: many of our pieces are handmade, so slight variations in colour, pattern or size are part of the charm!
Please keep in mind: Many of our pieces are handmade, so slight variations in colour, pattern or size are part of what make them unique. Jewellery can also appear differently depending on lighting, screen settings, or skin tone, but we do our absolute best to ensure an accurate representation of each piece.
📦Package Protection
You can start a claim here.
If you opted in to Checkout+: your package is covered by package protection. If your package is lost, stolen, or damaged in transit, once approved, we'll replace the item at no extra cost (or issue a refund/store credit if it's out of stock). For damaged items, please include a photo of the damage when you file.
If you opted out of Checkout+: your order is not protected against carrier loss or damage, and we're unable to cover replacements for shipping-related issues.
Please inspect your order when it arrives and file any claim within 30 days of the delivery date.
